Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By creating an account on Handover (handoverpro.co) you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service.
These terms constitute a legally binding agreement between you (the agency or individual user) and Handover.
2. Description of Service
Handover is a Software as a Service (SaaS) platform that enables property managers, landlords, and letting agencies to:
- Conduct and document property inspections
- Capture and store photographic evidence of property condition
- Obtain digital signatures from parties to an inspection
- Generate and archive inspection reports in PDF format
3. Account Registration
To use Handover you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized account access
You are responsible for all activity that occurs under your account.
4. Free Trial
New accounts receive a 30-day free trial with access to all Professional tier features. No credit card is required to start a trial. At the end of the trial period you must select a paid subscription to continue using the service. Unused trial periods cannot be extended or transferred.
5. Subscription and Payment
Pricing
Subscription fees are as stated on the pricing page at the time of purchase. All prices are in Euros and exclude applicable taxes (IVA at 21% where applicable under Spanish law).
Billing
Subscriptions are billed monthly in advance on the anniversary of your subscription start date. Payment is processed securely by Stripe.
Upgrades and downgrades
You may change your subscription tier at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing period.
Failed payments
If a payment fails we will retry automatically. After three failed attempts your account will be suspended. Data is retained for 30 days after suspension to allow reactivation.
Refunds
Given the nature of SaaS services, we do not offer refunds for partial months. If you cancel your subscription you retain access until the end of the current billing period.
6. Cancellation
You may cancel your subscription at any time through the billing portal accessible from your account settings. Cancellation takes effect at the end of the current billing period. After cancellation your data is retained for 30 days before permanent deletion.
7. Acceptable Use
You agree not to use Handover to:
- Create false, fabricated, or misleading inspection reports
- Harass, intimidate, or coerce tenants into signing reports
- Store data unrelated to property inspection purposes
- Attempt to gain unauthorized access to other users' data
- Violate any applicable laws or regulations
- Reproduce or redistribute any part of the platform without authorization
Violation of these terms may result in immediate account termination without refund.
8. Data and Reports
Your data
You retain ownership of all inspection data, photographs, and reports created through the platform. Handover does not claim ownership of your content.
Your responsibilities
You are responsible for:
- Obtaining proper consent from tenants before capturing their personal data and signature
- Ensuring the accuracy of information entered into the platform
- Complying with applicable data protection laws in your jurisdiction when using tenant personal data
Report validity
Handover generates documentation based on the information you provide. We do not guarantee that reports will be accepted as legally binding evidence in all legal proceedings. The legal value of reports may vary by jurisdiction and circumstance. We recommend consulting a legal professional regarding the evidentiary value of digital inspection reports in your specific situation.
9. Service Availability
We aim to maintain 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible. We are not liable for losses resulting from service interruptions beyond our reasonable control.
10. Limitation of Liability
To the maximum extent permitted by law, Handover's total liability to you for any claims arising from use of the service shall not exceed the amount you paid in subscription fees in the three months preceding the claim.
We are not liable for indirect, consequential, or punitive damages including lost profits, lost data, or business interruption.
11. Modifications to Terms
We reserve the right to modify these terms at any time. We will notify registered users by email at least 30 days before changes take effect. Continued use of the service after the effective date constitutes acceptance of the modified terms.
12. Governing Law and Disputes
These terms are governed by Spanish law. Any disputes shall first be attempted to be resolved through good faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of Spanish courts.
13. Contact
For any questions regarding these terms: legal@handoverpro.co